Munich Practical Notes

Munich Emergency Guide: Hospitals, Lost Cards, and What to Do

Emergency numbers, after-hours medical care, hospitals, lost cards, passports, pharmacies, and lost property in Munich.

Four useful numbers to save before you need emergency or practical help in Munich.

This Munich emergency guide explains the first steps for illness, an accident, a lost bank card, a missing passport, a child emergency, or lost property.

You do not need to memorize every hospital in the city. Save the main numbers and know which service to use. In a serious medical emergency, call 112. For police, call 110. For urgent medical care that is not life threatening, use the medical on-call service at 116 117.

The sections below explain what to do next and where to find in-person help.

01If it is a serious emergency

Call 112 immediately. If you do not speak German, say “English, please” when someone answers. Give your location as clearly as possible: street name, building number, nearest landmark, or the name of the station or venue. Then follow the instructions.

For police only, with no medical emergency, call 110. Use this for theft, assault, immediate danger, or a situation where police help is needed now.

02Sick but not in danger

For an urgent problem that is not life threatening, you may not need a hospital emergency room. Germany has an out-of-hours medical service for cases that need attention before regular clinics reopen.

Call 116 117. This is Germany’s national medical service for urgent but not life-threatening cases outside normal clinic hours. The phone service is available in German only. If you do not speak German, ask your hotel, a German-speaking friend, venue staff, or someone nearby to help with the call. If symptoms are severe or may be life-threatening, call 112 instead.

The 116117 website has English information and an English Patient Navigator. You can also search online for an on-call practice. The 116117 telephone service itself is available in German only.

If you need to see a doctor in person after normal clinic hours, one central option is the KVB Bereitschaftspraxis im Elisenhof, right next to Hauptbahnhof at Prielmayerstr. 3. It is useful because it is central and easy to reach.

Listed opening hours: Monday, Tuesday, and Thursday 19:00 to 23:00; Wednesday and Friday 14:00 to 23:00; Saturday, Sunday, and public holidays 08:00 to 23:00.

03Adult emergency rooms in Munich

The hospitals below have emergency services. If you go in person, bring identification and insurance details if you have them and describe your symptoms at reception. Triage is based on medical urgency, so the most serious cases are treated first. The phone numbers below are for orientation. In a serious emergency, call 112.

City center, near Goetheplatz

City center east, accessible from the old town

North Munich, Schwabing area

East Munich, Bogenhausen area

Southwest, large university hospital

West Munich, Nymphenburg area

04Your child needs emergency care

If your child has a life threatening emergency, call 112. If you already know it is a pediatric case and you need in person care, go to a dedicated children’s emergency department. Phone numbers below are for orientation and should not replace 112 in a serious emergency.

When you arrive, you can say “Kindernotfall”, meaning a children’s emergency.

City center, dedicated children’s hospital

North Munich, Schwabing area

South

West, Nymphenburg area

05Toothache late at night

Regular dental clinics close by early evening. If a crown comes off or the pain becomes unbearable late at night, one central option is AllDent Zahnzentrum at Hauptbahnhof.

06Finding an open pharmacy at night

Pharmacies in Germany, called Apotheke, rotate overnight duty. The nearest pharmacy is not automatically the one on duty.

The official aponet pharmacy emergency-service search uses data from the German pharmacy organizations and lets you search by location and date. You can also look at the notice on the door of a closed pharmacy, which normally shows nearby duty pharmacies.

07Card stolen or lost

Block the card immediately. Then decide whether you need police help now or only a report for insurance later.

German and participating European bank cards: Call 116 116. From outside Germany, use +49 116 116. If that does not connect, use +49 30 4050 4050.

Cards issued outside Europe, including many Korean, Asian, North American, and other international cards: do not rely on 116 116 as your only blocking option. Use your bank app first if possible, or call the international lost card number printed on the card or listed in your card issuer’s app. Save that number before you travel.

If the theft just happened, you feel unsafe, your phone or bag was stolen, or you need police help now: call 110 or go to the nearest police station. Do not start with an online form in a live situation.

If police come to the scene or you report the case at a police station: ask for written proof or at least the case number. In German, this may be called Aktenzeichen or Vorgangsnummer. Also note the police station, date, time, and, if possible, the officer’s name or service number. Your travel insurance may ask for these details later.

You can say: “Kann ich bitte das Aktenzeichen für meine Versicherung bekommen?” This means: Can I have the case number for my insurance?

08Lost your passport

Before you travel, photograph your passport and visa and store copies in a secure cloud folder. Also save an official emergency contact page from your own government.

If your passport is gone, do three things in order. First, file a police report or loss report called Verlustanzeige. Second, contact your country’s official embassy or consulate emergency service. Third, ask whether an emergency travel document can be issued in Munich, or whether you must go to another city such as Berlin or Frankfurt.

Search your own government website using terms such as “your country embassy Germany emergency passport” or “your country consulate Munich emergency passport”. Do this through an official government domain whenever possible. Emergency passport rules are different by country, so this article cannot replace your own embassy or consulate instructions.

09Lost something in Munich

Start with the place or transport operator where you lost the item. Munich has different lost-property systems for U-Bahn, S-Bahn and trains, and items lost elsewhere in the city.

U-Bahn, tram, or MVG bus: report the loss online through the MVG Lost and Found service. The MVG Fundbüro is now at Elsenheimerstraße 61, 80687 München. It is no longer at Hauptbahnhof.

S-Bahn, regional train, long-distance train, or station area: use the Deutsche Bahn lost-property service. The City of Munich also directs S-Bahn and train losses to DB rather than MVG.

Street, park, shop, café, or another place in the city: first ask at the exact place if it is nearby. If the item is not there, use the City of Munich online lost-property report. The city notes that it can take several days before a found item reaches the Fundbüro.

The City of Munich Fundbüro is now at Implerstraße 11, 81371 München and personal visits generally require an appointment. Do not go to the old Im Tal 13 address.

Most emergency situations become easier once you know the first step. Use 112 for a serious medical emergency, 110 for police, and 116 117 for urgent medical care that is not life threatening.

If a card or passport is missing, act quickly and keep the documents or case numbers you may need later. For lost property, report it to the correct operator instead of visiting the wrong office.