BTS Munich 2026 · Emergency Note

Munich Emergency Guide for BTS 2026

Hospitals, lost cards, and what to do when something goes wrong in Munich.

Emergency numbers to save before moving around Munich during a major event.

This Munich emergency guide is written for BTS 2026 visitors who need clear help fast: sickness, a lost card, a missing passport, a child emergency, or a situation where you do not know which number to call first.

Munich is a very safe city, and most visitors never need any of this. But when something goes wrong in a foreign city, people often freeze. Save this page before you leave the hotel. It exists so you do not have to think too much when you are tired, sick, or stressed.

The same emergency logic works for most Munich trips: call the right number first, go to the right place, and keep the paperwork for insurance.

01True emergency

Call 112 immediately. Do not speak German? Say “English, please” the moment someone answers. State your location as precisely as you can: street name, building number, nearest landmark, or the name of the station or venue. Then follow the instructions.

For police only, with no medical emergency, call 110. Use this for theft, assault, immediate danger, or a situation where police help is needed now.

02Sick but not in danger

This is where many visitors make the costly mistake. They go straight to a hospital emergency room and wait for hours for something a doctor after normal clinic hours could handle.

First, call 116 117. This is Germany’s national medical service for urgent but not life threatening cases outside normal clinic hours. The phone service is mainly in German. If you do not speak German, ask your hotel, a German speaking friend, venue staff, or someone nearby to help with the call. If symptoms feel serious or you are unsure, call 112 instead.

You can also use the official 116117 online patient navigator in English before deciding where to go. Further telephone advice and other 116117 services are currently mainly available in German.

If you need to see a doctor in person after normal clinic hours, one central option is the KVB Bereitschaftspraxis im Elisenhof, right next to Hauptbahnhof at Prielmayerstr. 3. It is useful because it is central and easy to reach.

Opening hours checked for May 2026: Monday, Tuesday, and Thursday 19:00 to 23:00. Wednesday and Friday 14:00 to 23:00. Saturday, Sunday, and public holidays 08:00 to 23:00.

03Adult emergency rooms: orientation only

All hospitals below have emergency departments or emergency access. Walk in, show your passport or insurance card, and state your symptoms. Triage is based on medical urgency. People with life threatening symptoms are treated first. Phone numbers below are listed only for orientation. In a serious emergency, call 112.

City center, near Goetheplatz

City center east, accessible from the old town

North, useful from the Allianz Arena direction

East Munich, Bogenhausen area

Southwest, large university hospital

West Munich, Nymphenburg area

04Your child needs emergency care

If your child has a life threatening emergency, call 112. If you already know it is a pediatric case and you need in person care, go to a dedicated children’s emergency department. Phone numbers below are for orientation and should not replace 112 in a serious emergency.

When you arrive, say “Kindernotfall”. One word, immediately understood.

Most specialized, city center

North, useful from the Allianz Arena direction

South

West, Nymphenburg area

05Toothache late at night

Regular dental clinics close by early evening. If a crown comes off or the pain becomes unbearable late at night, one central option is AllDent Zahnzentrum at Hauptbahnhof.

06Finding an open pharmacy at night

Pharmacies in Germany, called Apotheke, rotate overnight duty. You cannot assume that the nearest pharmacy is open.

Search “Apotheken Notdienst München” on Google Maps, or look at the door of any closed pharmacy. Closed pharmacies usually post the address of the nearest open duty pharmacy. If you are too tired or unwell, ask your hotel reception to check for you.

07Card stolen or lost

Act immediately. Block the card first, then decide whether you need police help now or only proof for insurance later.

German and participating European bank cards: Call 116 116. From outside Germany, use +49 116 116. If that does not connect, use +49 30 4050 4050.

Cards issued outside Europe, including many Korean, Asian, North American, and other international cards: do not rely on 116 116 as your only blocking option. Use your bank app first if possible, or call the international lost card number printed on the card or listed in your card issuer’s app. Save that number before you travel.

If the theft just happened, you feel unsafe, your phone or bag was stolen, or you need police help now: call 110 or go to the nearest police station. Do not start with an online form in a live situation.

If police come to the scene or you report the case at a police station: ask for written proof or at least the case number. In German, this may be called Aktenzeichen or Vorgangsnummer. Also note the police station, date, time, and, if possible, the officer’s name or service number. Your travel insurance may ask for these details later.

You can say: “Kann ich bitte das Aktenzeichen für meine Versicherung bekommen?” This means: Can I have the case number for my insurance?

08Lost your passport

Before you travel: photograph your passport and visa, and store copies in a secure cloud folder. Also save one official emergency contact page from your own government, not just a travel forum or random search result.

If your passport is gone, do three things in order. First, file a police report or loss report called Verlustanzeige. Second, contact your country’s official embassy or consulate emergency service. Third, ask whether an emergency travel document can be issued in Munich, or whether you must go to another city such as Berlin or Frankfurt.

Search your own government website using terms such as “your country embassy Germany emergency passport” or “your country consulate Munich emergency passport”. Do this through an official government domain whenever possible. Emergency passport rules are different by country, so this article cannot replace your own embassy or consulate instructions.

09Lost something in Munich

Do not give up. Lost property in Germany can still reappear, especially if you report it properly.

Lost on U-Bahn, S-Bahn, tram, or bus: start with the MVG Fundbüro at Hauptbahnhof. Items are often logged within 24 to 48 hours. You can also report or search online through mvg.de.

Lost in the city, street, park, or café: first go back to the exact place if it is nearby. Ask the staff at the café, shop, museum, or beer hall before leaving the area. If the item was found by staff, it may stay there for a short time before being sent to the city lost property office.

If the item does not turn up, file an online lost property report through the City of Munich website. Use a clear description: item type, brand, color, exact place, date, time, and any unique detail such as stickers, initials, serial number, or case color.

Only make a trip to the Städtisches Fundbüro at Im Tal 13, near Marienplatz after checking the online system or when you have enough time. Items are not always available there immediately on the same day.